FREQUENTLY ASKED QUESTIONS

Below are answers to some of the questions you may have when using our website.
Please review this page and should you not find the answer to your question please feel free to contact us.

Need to contact us or send an enquiry?


There is a mistake on the text of my stamp!

We take our quality levels and service very seriously. Please email us below should you notice any mistakes on the stamp and we shall resolve the problem immediately.


 

Delivery FAQ

What is the delivery charge?

All stamp deliveries are FREE. Orders for stationery and consumables are subject to a small delivery charge.

Can I track the progress of my delivery?

Yes - simply click here for more information and links to track the progress of your delivery online.


 

Products & Ordering FAQ

How does the order process work?

Please look at our "screenshots" page for more information

How long will it take to receive my order?

If the order is placed before 12am, delivery is effected within 48 hours (no deliveries on weekends or public holidays).

What size stamp do I need?

This is determined by the number of lines of the text that you require on the stamp and the size of impression that you looking for. See the product information sheets for the Printy Line and the Professional line, which detail the size of each stamp and the maximum number of lines which each stamp can comfortably accomodate.

When you customise your stamp you'll be given the option to use the next biggest stamp if your text is too long.

How long will my ink pad last?

It is difficult to give an exact amount of impressions as different materials absorb greater/lesser amounts of ink and hence can significantly reduce/increase the lifespan of the ink pad. Under normal circumstances however, you should get a couple of thousand impressions from your stamp and when the ink pad does run dry, you can simply order a new one. The swop-pads are inexpensive and easy to replace.

Can I fax my order?

Yes, you can print out our offline order form, fill it in and fax it back to us. Please note that this method of ordering will however result in a one day delay in delivery.

How can I add a Logo or signature to my stamp?

If ordering online, you can upload your logo/signature during the ordering process.

If you are using the offline order form:

  • You can email the logo to office@rubberstampsa.co.za
  • We support the following formats: JPEG, TIFF, PCX and BMP.
  • Please ensure that all artwork is without color, raster or grey tones and is at 600 DPI.
  • This will ensure that you get a crisp and clear impression of your logo/signature.

Can I fax a logo/signature through?

No - the quality is simply not good enough for stamp artwork and will result in a blurred and unclear impression.


 

Payment & Privacy FAQ

What payment options do I have?

You can pay by Credit Card (Mastercard/Visa) or you can do an Internet Transfer into the following account:

Interactive Concepts cc
Standard Bank Park Lane (PMB)
Branch Code: 057525
Account number: 250374560

Once the transfer has been done, please fax the proof of payment to 086 614 3444.

Are my Credit card details safe?

RubberstampSA uses PayGate (Pty) Ltd to process all credit card transactions. PayGate uses SSL 3.0 technology and are the approved payment gateway for the Standard Bank of South Africa. No credit card details are stored on the website. Visit PayGate's website to view their security certificate and security policy.

What will appear on my Credit Card statement?

The payment will appear on your credit card statement as being made to "Interactive Concepts cc".

Are my personal details safe?

Customer details are stored by RubberstampSA separately from the card details, which are entered by the client on PayGate's secure website. RubberstampSA has a very strict privacy policy.


Contact Us

Phone: 0861 111 763
Fax: 086 614 3444
Send an Enquiry
Your Name
Your Contact Number
Your Email
Your Enquiry
Send us a Design or Logo
If you would like to include a logo on your Rubber Stamp, or already have a design or a sample of what you require, please attach the file(s) below.
File 1
File 2
File 3
We support the following file formats:
JPEG, PNG, Photoshop, EPS, PDF, CorelDraw, Freehand, Word, Excel and PowerPoint.

Stamp sizes: If you are looking for a particular size of stamp, please give us the dimensions in the Your Enquiry section above.

Special ink and paper: If you are not going to be stamping on normal A4 bond paper, we have a range of alternative ink solutions for you (including quick dry and UV ink), but it would be helpful if you could give us the exact specifications of what the imprint will be on.

We will send you a proof and pricing before we go ahead with your stamp.




Testimonials

"I’ve now received these, all in good condition. Thank you so much for your stand-out good service."
Craig - Claremont, Cape Town
"Thanks for the great service and fast delivery. Great product and excellent service! "
Helana - Loevenstein, Cape Town
view all testimonials




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